Fresh flowers
Fresh flowers cannot be returned or exchanged. If flowers are missing, incorrect or damaged, contact us within 24 hours with photos of the flowers and packaging.
Before payment
A planning proposal or unpurchased request is nonbinding and can be abandoned without charge. Card authorization is a temporary hold, not a charge. We capture it only after accepting the order. A rejected order has its authorization canceled.
Cancellation after payment
Request cancellation promptly at support@bloomsovernight.com. If order allocation or dispatch has not started, we will cancel and refund the affected purchase. If it has started, we will explain what can still be stopped and any supported, previously disclosed nonrecoverable fee before making a change. We will not deny a refund required by law.
Missing, incorrect or damaged flowers
Contact support@bloomsovernight.com within 24 hours of delivery with your order number and clear photos of the flowers and packaging. Keep the packaging while we review the issue. We will assess the affected items and offer an appropriate replacement, refund or other remedy with your agreement. A requested reporting window does not remove statutory rights.
Unavailable flowers or shipping delay
If we cannot fulfill an accepted order as agreed, we will contact you with the supported alternatives and cancellation/refund option. We will not substitute without consent. Refunds return to the original payment method; bank processing time can vary.